Legal
Last updated: [EFFECTIVE DATE]
This Privacy Policy is issued by [LEGAL ENTITY NAME] ("LiverGuru", "we", "our", "us"), operating the website liverguru.in (the "Website") in connection with the clinical practice of Dr. Gursagar Singh Sahota at Dayanand Medical College and Hospital, Ludhiana, Punjab, India.
It describes how we collect, use, store, share, and protect personal information and sensitive personal data or information (SPDI), including health and medical information, when you interact with the Website, or when you contact us by phone, WhatsApp, email, or in person.
This policy is issued in accordance with the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Digital Personal Data Protection Act, 2023, as applicable.
Information you provide. When you fill out a contact form, referral form, or patient-journey form, we collect the information you voluntarily submit. This typically includes your name, phone number, email address, city or location, and a description of your clinical concern, referral context, or enquiry.
Sensitive personal data (SPDI). You may, at your discretion, share health and medical information such as diagnoses, reports, imaging, medications, and family medical history. We treat such information as SPDI.
Technical information. Our servers automatically collect limited technical data, including IP address, browser type, operating system, referring URL, and pages viewed, for the purpose of operating the Website, preventing abuse, and maintaining security. We do not use third-party advertising or behavioural tracking.
Cookies. [DESCRIBE COOKIES IF ANY ARE USED. IF NONE BEYOND ESSENTIAL SESSION HANDLING, STATE SO EXPLICITLY.]
We process your information only for the following purposes, and only where we have a lawful basis to do so:
(a) to respond to your enquiry or referral; (b) to coordinate or provide clinical care; (c) to maintain records required by medical, tax, or other applicable law; (d) to operate and secure the Website; and (e) to comply with any legal obligation.
Our legal basis for processing is your consent (given when you submit a form or share information with us), the performance of a request or service you have asked for, compliance with a legal obligation, and our legitimate interest in operating a clinical practice and a secure website.
We do not sell, rent, or trade your information. We share information only as necessary and only with:
(a) members of the clinical team involved in your care, including consultants at Dayanand Medical College and Hospital; (b) service providers who help us operate the Website or our practice (such as email, hosting, or secure messaging), under confidentiality obligations; (c) authorities, courts, or regulators where required by law; and (d) any successor entity in the event of a transfer of the practice or organisation, subject to applicable law.
International transfers. [DESCRIBE IF ANY SERVICE PROVIDERS ARE LOCATED OUTSIDE INDIA. IF SO, STATE THE SAFEGUARDS USED.]
Form submissions are transmitted over secure connections (HTTPS) and are stored in our systems with access limited to authorised personnel. Clinical records are maintained at Dayanand Medical College and Hospital in accordance with institutional policies and applicable law.
We retain personal information for as long as necessary to fulfil the purposes set out in this policy, and for any longer period required by law (for example, medical record retention obligations under [CITE APPLICABLE RULE / MEDICAL COUNCIL REGULATIONS]).
We implement reasonable technical and organisational measures to protect information from loss, misuse, unauthorised access, alteration, or disclosure. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Subject to applicable law, you have the right to: (a) ask us what personal information we hold about you; (b) correct inaccuracies; (c) request deletion, subject to any retention obligations; (d) withdraw consent where processing is based on consent; and (e) lodge a grievance with our Grievance Officer.
To exercise any of these rights, write to [GRIEVANCE OFFICER NAME], [DESIGNATION], at gss.livertransplant@gmail.com or by post to [POSTAL ADDRESS]. We will acknowledge your request within [NUMBER] working days and respond within [NUMBER] days.
The Website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information through the Website, please contact us and we will take appropriate steps to delete it.
The Website may contain links to third-party services such as Google Maps or WhatsApp. We are not responsible for their privacy practices. Please review their policies before interacting with them.
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be brought to your attention through the Website.
Grievance Officer: [GRIEVANCE OFFICER NAME], [DESIGNATION]
Email: gss.livertransplant@gmail.com
Phone: +91 75892 27787
Address: [POSTAL ADDRESS]
Questions about this page?
Write to gss.livertransplant@gmail.com or call +91 75892 27787. We respond within 24 hours on working days.